RETURN POLICY

At AURA, we want our customers to have a clear and straightforward return and refund experience. If you receive a damaged or defective item, please contact us so we can review your request and provide the appropriate resolution.

Return Eligibility

If you receive an item that is damaged or defective, please contact AURA at support@aurabag.store or +1 (732) 447-9831 with your order number and details about the issue.

We may request photographs of the item and its packaging to help us verify the condition of the product.

Damaged or Defective Items

If your order arrives damaged or you receive a defective item, please contact us as soon as possible after delivery.

After reviewing the information provided, AURA will determine whether the item qualifies for a return, replacement, or refund.

Return Approval

All returns must be approved by AURA before the item is shipped back.

Please do not send products to our business address without first contacting our customer support team and receiving return instructions.

Refund Policy

Once an approved returned item is received and inspected, we will review the return and determine the applicable refund.

If your refund is approved:

  • The refund will be issued to the original payment method used for the purchase.

  • The refunded amount will depend on the approved return and the applicable order terms.

  • Your bank or payment provider may require additional processing time before the refund appears in your account.

  • AURA will notify you once the refund has been processed.

Refund for Damaged or Defective Items

If an item is confirmed to be damaged or defective and the return is approved, AURA may provide an applicable refund or other appropriate resolution after reviewing the order and the condition of the product.

Non-Returnable Items

Certain products may not be eligible for return due to their nature, condition, or applicable restrictions. Any applicable exclusions will be communicated as part of the return process.

Contact Us

If you have questions about a return or refund, please contact us:

Business Name : AURA BAG

Email: support@aurabag.store
Phone: +1 (732) 447-9831
Business Hours: Mondayโ€“Sunday, 9:00 AMโ€“5:00 PM
Address: 83 Juliet St, New Brunswick, NJ 08901, United States

Contact form