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What products does AURA offer?

AURA  offers a selection of women's bags, including handbags, shoulder bags, tote bags, pouches, and other styles. Product availability and designs may vary.

How can I place an order?

Browse our collection, select the product and available variant you prefer, add it to your cart, and proceed through our secure checkout to complete your purchase.

What payment methods do you accept?

Available payment methods are displayed during checkout. Payment options may vary depending on your location and checkout availability.

Do you offer free shipping?

Yes. AURA offers free shipping on orders according to the shipping terms shown on our website.

How long does shipping take?

Shipping and delivery times can vary depending on the destination and order. Please review our Shipping Policy for the latest information before placing your order.

How can I track my order?

Once your order has been processed and tracking information is available, you can use our Track Your Order page to check your order status.

What is your return policy?

Returns are available for eligible purchases according to the terms and conditions in our Return & Refund Policy. Please review the policy before sending an item back.

How can I contact AURA?

You can contact us by email at support@aurabag.store or by phone at +1 (732) 447-9831.

What are your customer support hours?

Our business hours are Monday through Sunday, 9:00 AM to 5:00 PM.

Where is AURA located?

Our business address is:

83 Juliet St
New Brunswick, NJ 08901
United States

Can I change or cancel my order?

If you need to make a change or request a cancellation, please contact AURA  as soon as possible. Requests are subject to the order's processing status.

How can I find product details?

Product pages provide available information such as design, features, specifications, variants, and other relevant details. If you need additional information about a product, contact our customer support team.

Are all products available in the same variants?

No. Available variants can differ from one product to another. Please check the individual product page for currently available options.

How can I get help with my order?

For assistance with an order, please contact AURA with your order number and the details of your question. Our support team will help you with the next steps.